choice home warranty coverage limits

I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they would look into it and then told the vendor said my 2 year old pump needed replacing and I needed to contact the vendor. I tried but had no response and I wasn't having any work done until I knew exactly what the problem was and the cost. Select said I could have my own vendor do the work, which I did. I applied for my $150 on 03/09/15 and sent back the requested paperwork. When I contacted Select today, they said they did not receive my signed release, so I emailed it to them to 2 different email addresses. I received an email stating my paperwork had been received and it would be 30 days. I responded with why I had to wait another 30 days and the response was they had not received my paperwork. Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. home warranty of america president email With more than 20 years of experience in managing consumer services and engagement solutions, Upshaw is a proven leader in driving revenue growth, margin expansion, and operational excellence with a focus on customer service. Prior to joining CCHS, Upshaw served as President of Affinion Group and CEO of Global Engagement Solutions. During his tenure with Affinion group, Upshaw served in a variety of capacities with progressive responsibility, including five years as CEO of Affinion International where he lived and worked overseas. Upshaw’s other roles included CEO Global Financial Services, CEO, Affinion North America, and COO of Affinion Group. Upshaw holds a Master of Business Administration from Texas AandM University’s Mays Business School. Doug leads the Business to Business organization which serves the Financial Services, Insurance, Real Estate, Retail and Utility markets. His responsibilities include sales, marketing and client management in support of those businesses. In this capacity, Doug oversees strategic partnerships with some of the nation’s largest and most successful companies. In addition, Doug is the President of HMS National. He also serves as President of the National Home Service Contract Association, representing the home warranty industry and is a board member of the Real Estate Service Provider’s Council. Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development.

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Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment.